Shipping and Returns

Shipping
  • All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
  • Standard shipping is offered for all orders placed on Townwear.co
  • Once your package has shipped, you will receive an email with a tracking number. For security reasons, an adult signature is required for all deliveries. Please check the number of parcels you received and ensure they are not damaged. You must immediately report any damage and/or missing product/parcel on the delivery slip.
  • All orders are processed automatically, and we cannot shorten or extend shipping times. Please note that you cannot choose the date or time of delivery. Our carrier delivers packages Monday through Friday during business hours and will make two delivery attempts. If the second delivery attempt fails, your order will be returned to the sender. Once the order has been placed, it is no longer possible to change the shipping address.
  • An estimated delivery time will be provided once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
  • Unless there are exceptional circumstances, we make every effort to fulfill your order within 30 business days of the date of your order. Business day means Monday to Friday, except holidays.
  • Please note we do not ship on Sundays/Other Non-Business Days.
  • Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
  • Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
  • If there is any damage to the packaging on delivery, contact us immediately at info@townwear.co
  • If you have any questions about the delivery and shipment or your order, please contact us at info@townwear.co

 

Returns, Refunds, and Exchanges

Last Updated: 26-11-2025

We want you to be completely satisfied with your purchase from TOWNWEAR. If you are not happy with your order, you may return eligible items for a refund under the RETURN POLICY.

Return Eligibility

  • To be eligible for a return, your item must be:

    • In its original, unused condition.

    • With all original tags attached.

    • In the original packaging.

  • You must initiate the return process within 14 calendar days of receiving your order.

The Return Process: A Step-by-Step Guide

Please follow these steps to ensure your return is processed smoothly and efficiently.

Step 1: Initiate Your Return via Email

  • Send an email to our customer service team at info@townwear.co.

  • In the email, please include your Order Number and the reason for the return.

Step 2: Receive Return Instructions & Address

  • Within 3-5 business days of receiving your email, we will reply with detailed return instructions and the authorized return shipping address. Please do not send your return to our primary business address unless instructed to do so.

Step 3: Ship Your Return

  • Once you have received the return address, please ship your item(s) back to us within 5 business days.

  • We highly recommend that you:

    • Use a trackable shipping service.

    • Retain the proof of postage/shipping receipt.

    • Ensure the package is securely packed.

Step 4: Refund Processing

  • After we receive your return package, our team will inspect the item(s) to confirm they are in unworn, resalable condition with all tags attached.

  • Upon successful inspection, your refund will be processed to your original method of payment within 3-5 business days.

  • You will receive an email notification once the refund has been issued. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

Additional Important Information

    • Return Shipping Costs: The customer is responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong or defective item). The shipping costs are non-refundable.

    • Non-Returnable Items: For hygiene reasons, the following items are final sale and cannot be returned: [Underwear, swimwear, or items marked "Final Sale" and ”Non-returnable Products“].

    • Damaged or Incorrect Items: If you received a damaged, defective, or incorrect item, please contact us at info@townwear.co immediately upon receipt. Include your order number and photographs of the product and/or packaging, and we will gladly resolve the issue for you.

    • Sale Items: Only regular-priced items may be refunded. Items purchased on sale are final and cannot be returned.

Contact Us

If you have any questions about how to return your item, please contact our customer service team.
Email: info@townwear.co